1. Scope
This Policy applies to the Attunely website, app, custom Keyboard, AI Coach, voice conversations, screenshot and imported-conversation analysis, and related support, subscription, and notification services.
Chat content you submit may contain another person's personal information. Submit only content you have the right to provide and obtain consent where required. Attunely does not use this content to contact other people in the conversation.
2. Information We Collect or Process
Account and Authentication Data: Email address, display name, account identifiers from a sign-in service, authentication tokens, sign-in times, and account status. If a sign-in service offers an email-hiding feature, we may receive only a relay address.
Profile and Preferences: Age range, gender, sexual orientation, relationship context, tone or reply style, how you heard about the app, and other personalization settings you choose to provide. Some of this may be sensitive information. We use it for the personalization you request, and you may decline to provide or later change it.
Content You Submit: Chat text, prompts, messages, screenshots, exported LINE text files, voice content and transcripts sent to the Keyboard or AI Coach, and your feedback about suggestions. We may extract or process text from screenshots and imported files to produce requested results.
Generated and Saved Content: Reply suggestions, conversation analyses, saved analyses, AI Coach conversation history, extracted chat text, user style settings, and suggestions you select, save, or report. After sign-in, some profiles, conversations, and saved analyses are synced to the cloud so they remain available after reinstalling or signing back in.
Photos, Files, Audio, and Permission Data: Images or files you choose, newly created images detected as likely screenshots, microphone audio needed for voice features, and related permission status. The current voice-conversation feature does not capture or store camera images.
Subscription and Transaction Data: Plan, product identifier, subscription status, start and expiration times, and transaction or receipt status needed to verify a purchase. Full payment-card details are handled by the app store or payment service and are not stored by Attunely.
Usage, Device, and Diagnostic Data: Feature use, usage counts, interactions with suggestions, feedback, registration and onboarding progress, random session identifiers, device and operating-system type, app version, IP address, network and server logs, errors, latency, and performance data. Some onboarding analytics use a random identifier and are designed not to link directly to your account.
Notification Data: If you enable notifications, we process a push token, platform, and notification preferences to send service messages or other notifications you agree to receive.
Website and Advertising Attribution Data: On dedicated advertising pages, we may record random visitor and session identifiers, campaign parameters, detected platform, page visits, store-button clicks, and install-attribution data. Where required by law or platform rules, advertising-measurement services receive event, campaign, browser, or device-identifier information only after consent or system permission; you can change that choice through the ad privacy settings on the page. We do not provide in-app conversation content to advertising partners.
3. Special Notes About the Keyboard, Screenshots, and Voice
Custom Keyboard: Attunely does not continuously record or transmit every keystroke. Relevant content is sent to our servers and necessary processing services only when you activate an Attunely feature, submit content, or request a result. On iOS, Full Access allows the Keyboard to connect to the network; you can disable it in system settings. Basic typing does not require sending all keystrokes to Attunely.
Screenshots and Photo Permission: You can select a screenshot manually. If you separately enable automatic screenshot detection and grant photo permission, Attunely detects newly created images that appear to be screenshots while the Keyboard is open or the relevant feature is in use so it can provide the analysis you request. We do not use this feature to scan or analyze your entire photo library or process unrelated photos. You can turn off the feature or revoke photo permission.
Voice: When you use voice features, microphone audio and transcripts may be processed in real time by your device's operating system, speech-recognition services, and service providers acting for us. Transcripts and generated replies may become part of your conversation history; Attunely's user history does not provide a raw audio recording. Do not submit unnecessary sensitive information by voice or chat.
Secure Fields: Attunely does not intentionally collect passwords or full payment-card details. Do not deliberately submit passwords, verification codes, financial account numbers, government identifiers, or other highly sensitive information to Attunely features.
4. How We Use Information
- Authenticate accounts, provide subscription entitlements, and sync data you choose to save across devices.
- Analyze conversations you submit and provide reply suggestions, coaching conversations, voice replies, and personalized experiences.
- Save and display suggestion, AI Coach conversation, and analysis history.
- Process feedback, maintain quality, troubleshoot errors, prevent abuse, and improve safety and performance.
- Provide support, important service notices, and push messages you agree to receive.
- Process and verify subscriptions and maintain transaction and accounting records.
- Understand product-use trends, measure website and campaign performance, and improve user flows.
- Comply with law, enforce our Terms, and protect Attunely, our users, or others' rights and safety.
5. Legal Bases
Depending on the law where you live, we process information to perform our contract with you, with your consent, for our legitimate interests in providing and improving the service and maintaining security, or to comply with legal obligations. Features requiring consent, such as photo, microphone, notification, or tracking permissions, ask separately. You may withdraw consent, but the related feature may stop working.
Data Minimization and Anonymization: For all information we process, we use reasonable efforts to reduce identifying data and, where compatible with the purpose and technically practical, apply masking, pseudonymization, aggregation, or anonymization. We cannot guarantee that every item of information will be fully anonymous in every circumstance or that processed information could never be re-identified. Account sign-in, subscription verification, cloud sync, support, security, and producing a result you request may require us to retain some identifiers or original content for the necessary period.
6. How We Share Information
To provide Attunely, content and other data may be processed on our behalf by these categories of service providers:
- Cloud hosting, database, storage, account-authentication, and security services.
- AI content-generation and processing, speech-recognition, and real-time voice services.
- App stores, subscription, purchase-verification, and paywall services.
- Push-notification, error-diagnostic, customer-support, and product-analytics services.
- Website analytics and advertising-measurement services used after required consent or permission.
We limit providers to the information necessary for the specified service and require confidentiality, security, and data protection that is the same as or no less protective than this Policy. We use reasonable efforts to minimize, mask, pseudonymize, aggregate, or anonymize information before sharing it, but we do not guarantee that every item of information can be made fully anonymous. A provider may need to process original content or necessary identifiers to deliver the content or voice feature you request.
We may also disclose necessary information when required by law, to protect rights and safety or handle disputes, or in a merger, acquisition, financing, reorganization, or asset transfer. A successor must continue to handle information under this Policy.
We do not sell or rent personal information, and we do not use in-app conversation content for third-party advertising.
7. Storage and Retention
- Account, profile, and subscription data is generally retained while your account is active and afterward for a reasonable period needed to close the account, address disputes, maintain accounting and security records, and meet legal obligations.
- Cloud-synced profiles, AI Coach conversations, saved analyses, suggestions, and related records are retained as needed to provide history and sync, maintain quality and safety, or until you delete content or make a valid deletion request.
- Chat screenshots and imported LINE text files are processed temporarily for the analysis you request and are not permanently stored as source files. Extracted text, generated suggestions, or analyses you save may be retained under this Policy.
- Raw voice audio is generally processed through streaming or short-lived buffers. Transcripts and replies may be saved in conversation history. Processors may apply limited technical retention needed to deliver and secure the service or comply with law.
- Usage, diagnostic, transaction, security, and attribution records are retained according to analysis periods, dispute windows, fraud-prevention needs, and legal obligations, then deleted, aggregated, or de-identified when no longer needed.
Backup copies may remain for a limited period and be overwritten through normal backup cycles. Information necessary for legal compliance, fraud prevention, dispute handling, or safety may remain under restricted access after a deletion request.
8. Data Security
We use encryption in transit, access controls, permission isolation, and other reasonable technical and organizational safeguards. No network transmission or storage method is completely secure. If an incident requires notice under applicable law, we will provide that notice as required.
9. Your Choices and Rights
Depending on applicable law, you may have rights to inquire and access, obtain a copy, correct or supplement, stop collection or processing, delete, restrict or object to processing, data portability, withdraw consent, and complain to a regulator.
- You can manage profile information, history, and some preferences in the app.
- You can revoke photo, microphone, speech-recognition, notification, tracking, or Keyboard Full Access permission in iOS or Android settings.
- You can email us to request access, correction, cessation of processing, or complete deletion of your account and associated cloud data.
- You can object to or withdraw marketing consent. Withdrawal does not affect processing that was lawful before withdrawal.
Send requests to hi@attunely.io. We may verify your identity before responding and will act as required by applicable law. If you decline data needed for a core feature, the related analysis, sync, voice, or personalization feature may not work.
10. International Processing
Attunely and its service providers may process information outside the country or region where you live. Where required, we use contractual, technical, or other appropriate safeguards for cross-border transfers.
11. Children's Privacy
Attunely is not intended for anyone under 18, or a higher minimum age required where you live. We do not knowingly collect information from anyone below the applicable age. Contact us if you believe a child has provided information to us.
12. Third-Party Services and Links
App stores, sign-in and payment services, operating-system speech recognition, advertising pages, and external websites may have their own privacy policies. This Policy covers processing controlled by Attunely, not a third party's independent processing for its own purposes.
13. Changes to This Policy
We may update this Policy. For material changes, we will notify you before they take effect through the app, website, email, or another appropriate method and update the effective date above.
14. Contact Us
Attunely privacy contact: hi@attunely.io